Blue Moose Designs provides contract decoration services for authorized resellers, distributors, and partner companies. This includes projects where garments, gear, or other items are supplied by the client for customization on behalf of their customer. All such work is accepted and performed under the following terms and conditions.

Scope of Contract Work

• Contract work refers to any order in which materials or products are provided by a third party rather than purchased directly from Blue Moose Designs.
• Decorations may include embroidery, screen printing, DTF, heat transfer vinyl, laser engraving, large-format printing, or any other process performed by Blue Moose Designs.
• All items must be accompanied by a detailed work order including decoration method, placement, and quantities.

Client Responsibility

• Clients are solely responsible for verifying product suitability for the chosen decoration method.
• All products must be new, clean, and free of coatings or contaminants that could interfere with ink, thread, or adhesive bonding.
• Blue Moose Designs strongly recommends providing extra garments or materials for test runs and production tolerance adjustments.

Liability & Risk Acknowledgement

While every reasonable precaution is taken to ensure the highest quality results, contract work is accepted at the client’s risk. By submitting goods for decoration, the client acknowledges and agrees to the following:

• Blue Moose Designs is not responsible for loss, damage, or replacement of client-supplied items due to manufacturing defects, material inconsistencies, or limitations inherent to the decoration process.
• In rare cases, equipment malfunctions, thread breaks, ink misfires, or mechanical errors may occur during production. While Blue Moose Designs maintains strict maintenance and quality-control standards, the client agrees that Blue Moose Designs shall not be held liable for any resulting product damage or loss.
• Compensation for damaged goods is limited solely to the decoration charge for the affected item(s). Blue Moose Designs does not reimburse the cost or replacement value of client-supplied merchandise.
• Client assumes full responsibility for ensuring that all artwork, logos, and trademarks provided are properly licensed and authorized for reproduction. By submitting files, the client agrees to indemnify and hold harmless Blue Moose Designs from any and all claims of copyright or trademark infringement.

Production Samples & Approval

• Pre-production samples or proofs are available upon request and may incur additional charges.
• Once approval is granted via email, written authorization, or customer portal, production will proceed. Approved samples represent the final appearance and placement of the design.
• Blue Moose Designs is not responsible for errors or variations discovered after client approval.

Delivery & Storage

• Finished goods must be collected within 15 days of completion unless otherwise arranged in writing.
• Storage beyond 30 days may incur holding fees. Unclaimed items may be considered abandoned after 60 days and disposed of at Blue Moose Designs’s discretion.
• Shipments arranged by Blue Moose Designs on behalf of the client will use standard insured carriers unless otherwise specified.

Hold Harmless Agreement

The client agrees to indemnify, defend, and hold harmless Blue Moose Designs, its owners, employees, and affiliates from and against any claims, damages, or expenses arising out of:

• The use of client-supplied materials or artwork;
• Any product failure, recall, or defect not caused by Blue Moose Designs;
• Any dispute between the client and their customer regarding quality, delivery, or intellectual-property rights.

These terms apply to all contract and third-party orders unless otherwise agreed in writing. Submission of materials or acceptance of a work order constitutes full acknowledgment and acceptance of this policy.